Payment Policy

Last updated: 5 July 2026 · www.eupt.online

This policy may be updated from time to time.

1. Payment Acceptance

Payment confirms acceptance of the applicable terms and conditions, supplier rules, fare rules, service fees, support fees and cancellation/refund conditions communicated for the requested service.

A booking, ticket, hotel, tour, transfer or document support service is not confirmed only because a quotation was sent. Confirmation depends on payment receipt, supplier availability, supervisor approval where required and supplier confirmation or ticket issuance.

2. Payment Methods

EUROPEAN TRAVELER may accept payment through approved bank transfer accounts, online payment links, payment providers or other methods shown on an official quotation, invoice, website page or written message from an authorised EUROPEAN TRAVELER contact.

Customers should not pay to any account or person that is not confirmed by EUROPEAN TRAVELER through an official channel.

3. Sri Lanka Payment Accounts

For Sri Lanka payments, customers may be instructed to use one of the following business accounts:

• European Traveler, Bank of Ceylon, Okkampitiya, Account No. 94398303.
• European Traveler, Sampath Bank PLC, Buttala, Account No. 1145 1403 7749.

Before paying, customers should confirm the amount, currency, service reference and account details with EUROPEAN TRAVELER.

4. Payment Proof

Customers may be asked to send payment proof, including receipt image, transaction reference, payer name, amount, date and bank/payment provider details. EUROPEAN TRAVELER may wait for bank or payment provider confirmation before issuing tickets or confirming services.

5. Prices, Currency and Bank Charges

Prices may be quoted in EUR, RON, LKR, USD or another relevant currency depending on the supplier, route, service and customer location. Customers are responsible for bank fees, payment provider fees, transfer fees, currency conversion costs and exchange-rate differences unless EUROPEAN TRAVELER agrees otherwise in writing.

6. Service Fees and Non-Refundable Work

Service fees, consultation fees, document preparation fees, administrative fees and support fees may be non-refundable once work has started. This includes quotation preparation, supplier coordination, document review, visa/document support, booking support and cancellation/refund support.

7. Ticket Issuance and Supervisor Approval

EUROPEAN TRAVELER staff must not issue tickets, process refunds, reissues or voids without supervisor approval. A customer payment does not remove this internal control. If supervisor approval is required, processing will continue only after approval and supplier availability are confirmed.

8. Payment Safety

Customers should never send full payment card numbers, card PINs, one-time passwords, airline passwords or online banking passwords to EUROPEAN TRAVELER. If card or online payment is available, it should be completed only through a secure payment provider page or another approved secure method.

9. Fraud Prevention and Verification

EUROPEAN TRAVELER may delay or refuse a transaction if payment information appears incomplete, suspicious, unauthorised or inconsistent with the booking. We may request additional verification where reasonably necessary to protect customers, suppliers and the business.

10. Refunds

Refunds are subject to airline/supplier rules, availability, penalties, fare differences, service charges, bank charges, payment provider fees and currency conversion differences. Please read the Refund and Cancellation Policy for more details.